please fix
Submitted by Lyn2018 -
10/10/2018
24in single electric wall oven self-cleaning in stainless steel.
My displeasure with this oven begin with its purchase, upon buying your product it was not explained to me the intricacy of the oven's cleaning process. It appears that I can't use the oven's cleaning process without there being a particular season, or temperature involved. I cook on a regular basis which causes me to have to use the cleaning process regularly, but I have yet to be able to successfully do so. The oven was purchased at home depot on December 23, 2017.
I have had a Whirlpool contracted service technician come to my residence on 3 - 4 occasions to date to repair the oven. This leads me to believe that there is a manufacturing or design flaw with the oven. During the cleaning cycle, the oven gets very hot and is unable to cool itself down causing fuses to blow and possibly damaging the motherboard. I am frustrated because I am unable to use the cleaning cycle on the oven, which is the reason I purchased this oven. I am approaching the necessary date to purchase an extended warranty on the oven. Therefore, I have no alternative, but to try to replace the oven or be forced to extend the warranty. Why should I have to extend the warranty when I have yet to use the oven for the manner it was purchased. I have had to take time off from work on a regular basis due to the continuous problem with my oven. I have taken time off for the service technician to both come over and assess the problem, and later to receive the part and repair the oven. Meanwhile my oven is out of service for up to 3 week waiting on the part.
In conclusion I believe that due to the misrepresentation of your oven, the flaw in its design, and the obvious observation that repairs can't be made on this product and sustained. I need to discuss with someone who can make a determination on my present situation. Which should be, to return this oven to Whirlpool, or discuss replacing this oven with a reasonable replacement. It is apparent that statements of what this oven can do and its functions are improperly represented
Originally posted on Whirlpool.com
No, I do not recommend this product
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